Help & Info

Shipping & Delivery

At ITSurge, we work to process and ship orders quickly and securely. Please review the information below regarding shipping timelines, delivery expectations, and related policies.

Orders are typically processed within 1–3 business days after payment has been successfully completed.

Orders placed on weekends or holidays will be processed on the next business day.

Processing times may vary depending on product availability, order volume, or unforeseen circumstances.

Orders will be shipped via USPS. 

Shipping costs are calculated at checkout based on:

  • Package size and weight
  • Shipping destination
  • Selected shipping method

Any applicable taxes or fees will also be displayed before order completion.

Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Delivery delays may occur due to:

  • Weather conditions
  • Carrier service interruptions
  • Holidays
  • Incorrect shipping information
  • High shipping volume periods

ITSurge is not responsible for carrier-related delays once an order has been shipped.

Once your order ships, you will receive a confirmation email containing tracking information.

Tracking updates are provided directly by the shipping carrier.

Customers are responsible for providing complete and accurate shipping information at checkout.

ITSurge is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to customer address errors
  • Additional shipping charges related to returned packages

If your package arrives damaged, missing items, or appears lost in transit, please contact us within 7 days of delivery or expected delivery date.

Please include:

  • Order number
  • Description of the issue
  • Photos of damaged packaging/items if applicable

We will work with the shipping carrier to investigate and help resolve the issue.

We currently ship within the United States unless otherwise stated on the Website.

For international shipping inquiries, please contact us before placing an order.

Returns & Exchanges

  • Estimated delivery dates are provided by the shipping carrier and are not guaranteed.

Delivery delays may occur due to:

Weather conditions

Carrier service interruptions

Holidays

Incorrect shipping information

High shipping volume periods

ITSurge is not responsible for carrier-related delays once an order has been shipped.

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