At ITSurge, we work to process and ship orders quickly and securely. Please review the information below regarding shipping timelines, delivery expectations, and related policies.
Orders are typically processed within 1–3 business days after payment has been successfully completed.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times may vary depending on product availability, order volume, or unforeseen circumstances.
Orders will be shipped via USPS.
Shipping costs are calculated at checkout based on:
Any applicable taxes or fees will also be displayed before order completion.
Estimated delivery dates are provided by the shipping carrier and are not guaranteed.
Delivery delays may occur due to:
ITSurge is not responsible for carrier-related delays once an order has been shipped.
Once your order ships, you will receive a confirmation email containing tracking information.
Tracking updates are provided directly by the shipping carrier.
Customers are responsible for providing complete and accurate shipping information at checkout.
ITSurge is not responsible for:
If your package arrives damaged, missing items, or appears lost in transit, please contact us within 7 days of delivery or expected delivery date.
Please include:
We will work with the shipping carrier to investigate and help resolve the issue.
We currently ship within the United States unless otherwise stated on the Website.
For international shipping inquiries, please contact us before placing an order.
At ITSurge, we take pride in the quality of our products. Because many of our items are made to order, limited edition, or carefully curated, all sales are final and we do not accept returns, exchanges, or cancellations once an order has been placed.
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery. To help us resolve the issue quickly, include:
Once reviewed, we may offer a replacement, store credit, or refund at our discretion.
We are not responsible for packages lost, delayed, or damaged during transit once they have been handed over to the shipping carrier. However, we will do our best to assist you in filing a claim with the carrier when applicable.
If you experience any issues with your order, please reach out to us within the required timeframe. We are committed to ensuring you receive your order in the condition you expect.
By placing an order with ITSurge, you acknowledge and agree to this Returns & Exchanges Policy.
